Keep Your CCTV & Alarms Working — Service & Maintenance
One-off service calls when you need help — or yearly maintenance checks for customers on contract.
Your CCTV or alarm system should work day in, day out — but like any tech, sometimes it needs a quick check, an update or a tweak.
At HBSS, we keep it simple: every new install comes with 12 months warranty, so you’re covered for any faults, as long as you keep your setup the same.
🛠️What’s a Service Call?
✅One-off, ad-hoc visit — booked when you need us.
Covers things like:
• Help if you change your broadband provider or WiFi name & need the app reconnecting
• New phone? We’ll reload your app
• Checking a fault or swapping a camera
✅Included in your first 12 months warranty for faults that aren’t caused by changes you
make (like changing WiFi).
✅Small call-out fee applies for changes you make yourself — e.g. new broadband, new phone,
or if you didn’t take out a maintenance plan.
📅What’s a Maintenance Visit?
✅Planned annual check-up for peace of mind.
✅Only for customers on a yearly maintenance contract.
✅What we do:
• Full system health check — cameras or alarm sensors
• Test power supply, cabling, backups
• Check app logins & remote viewing
• Clean camera lenses, check fixings
• Spot any wear & tear
✅Small extra fee, but cheaper than surprise call-outs later
🔒Why Keep Your System Serviced?
✅Catch faults early — don’t find out your system’s down when you need it most
✅Stay covered for warranty
✅Stay insured — many insurers ask for regular checks
✅Make sure your app works when you change phone or router
Why HBSS?
✅Fully insured, family-run business backed by 35+ years of hands-on experience.
✅No pushy upsells — just clear, honest advice every time.
✅Local same-day call-out slots available whenever we can fit you in.
What We Charge
✅Service call: from £65 + parts if needed
✅Annual maintenance: quoted case by case — only for customers with a signed plan